Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order has been shipped, including tracking information when available.

Shipping Methods & Delivery Times

We offer the following shipping options (delivery times start after the order has been processed and shipped):

•  Standard Shipping: 3–7 business days

•  Expedited Shipping: 2–3 business days

•  Overnight Shipping: 1 business day (available on select items and locations)

Delivery times are estimates and not guaranteed. Actual delivery may vary due to carrier delays, weather, or high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on the shipping method, destination, and package weight/size.

•  Free standard shipping is available on orders over $XX (or equivalent in your currency).

•  International shipping rates and duties (if applicable) are shown at checkout.

Shipping Destinations

We currently ship to [list countries or “the United States and select international destinations”].

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can track your package using the carrier’s website. Please allow 24 hours for the tracking information to update.

Shipping Delays & Issues

We are not responsible for delays caused by the shipping carrier, customs, weather, or other circumstances beyond our control. If your package is significantly delayed or appears lost, please contact us at [your support email] and we will work with the carrier to resolve the issue.

Incorrect or Incomplete Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Additional shipping fees may apply for reshipment.

Undeliverable Packages

If a package is returned to us as undeliverable (refused, incorrect address, unclaimed, etc.), we will contact you. You may be responsible for return shipping costs and any reshipping fees.

Contact Us

If you have questions about shipping, please email us at [your support email] or visit our [Contact / Help Center page].